Do not sell or share my personal information

At Mediosol, your privacy matters. As a UK-based brand, we operate under the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We want to assure you that we do not sell, rent, or trade your personal information with any third parties — under any circumstances.

1. What Do We Mean by ‘Sell’ or ‘Share’?

For clarity:

  • We do not sell your data to any third parties for commercial gain.
  • We do not share your information with advertisers, data brokers, or any other organisations for targeted advertising or profiling.

Your data is only used to fulfil your orders, provide customer support, and improve your experience on our site.

2. How Do We Use Your Data?

Your personal data may be used for the following purposes:

  • To process and fulfil your orders
  • To provide customer service and respond to inquiries
  • To send you updates (only if you have opted in)
  • To improve our website performance and user experience

3. Third-Party Access

We only work with trusted third-party services that comply with UK GDPR. These may include:

  • Payment gateways (e.g. Stripe, PayPal)
  • Delivery and logistics providers
  • Website analytics and technical partners (e.g. Shopify, Google)

All third parties are contractually obligated to process your data securely and never misuse or resell it.

4. Your Rights Under UK GDPR

As a customer based in the United Kingdom or the EU, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data (“right to be forgotten”)
  • Restrict processing in certain circumstances
  • Object to how your data is used
  • Withdraw consent at any time (if applicable)

To exercise these rights, please contact us at:

Email: support@mediosol.com
Subject Line: “Data Privacy Request”
We aim to respond within 30 days, as required by law.

5. Cookies & Tracking

We may use cookies to enhance your experience and gather basic analytics. You will always be given the option to accept or reject non-essential cookies.