Privacy policy

Last Updated: [May 10, 2026]

Welcome to Mediosol. We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how Mediosol (“we”, “our”, “us”) collects, uses, stores, and protects your data when you visit our website, make a purchase, or interact with our services.

By using mediosol.com, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information through the following methods:

1.1 Information You Provide Directly

When you engage with our website or services, you may provide:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely; not stored unless you choose to save it)
  • Account login details
  • Preferences and order history

1.2 Automatic Data Collection

When you browse our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Cookies and tracking data
  • Time spent on pages
  • Click behaviour and navigation patterns

1.3 Information Through Third Parties

If you interact with our brand through social media, advertising partners, or external platforms, we may receive:

  • Social media profile information (if you connect via SNS)
  • Marketing insights
  • Demographic data

2. How We Use Your Information

Mediosol uses collected information for the following purposes:

  • Order Processing – to confirm purchases, process payments, and deliver products
  • Customer Support – to respond to queries, resolve issues, and improve service
  • Marketing & Promotions – to send updates, promotions, newsletters, and offers (optional)
  • Personalisation – to tailor website content, recommendations, and marketing messages
  • Analytics & Performance – to improve website functionality and user experience
  • Fraud Detection – to protect against unauthorized transactions or security breaches
  • Legal Compliance – to meet regulatory and reporting requirements

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small files stored on your device to enhance your browsing experience.

3.2 How We Use Cookies

We use cookies to:

  • Keep you logged in
  • Remember your preferences
  • Track website performance
  • Deliver relevant advertising
  • Analyse trends and traffic patterns

3.3 Managing Cookies

You may disable cookies through your browser settings at any time.
Note: Disabling cookies may limit website functionality.

4. How We Share Your Information

We do not sell your personal information.
We may share data only with trusted partners for essential business purposes, including:

  • Payment processors (to securely process transactions)
  • Shipping carriers (to deliver your order)
  • Customer service tools
  • Marketing platforms (email, SMS, advertising networks)
  • Analytics providers
  • Legal authorities (if required by law or to protect our rights)

All third-party partners are required to protect your information in accordance with applicable laws.

5. Data Security

We take strong measures to keep your data safe, including:

  • Encrypted payment processing
  • Secure server hosting
  • Limited access to personal information
  • SSL certificates for encrypted browsing
  • Regular security audits

While we strive to protect your data, no online system can guarantee 100% security.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold
  • Request corrections or updates
  • Request deletion of your data
  • Opt-out of marketing communications
  • Restrict or object to certain data uses
  • Request copies of your stored data (data portability)

To exercise any rights, please contact us at support@mediosol.com.

7. Marketing Communications

You may subscribe to receive emails, SMS updates, or promotional content from Mediosol.
You can opt-out at any time by:

  • Clicking “unsubscribe” in marketing emails
  • Adjusting preferences in your account
  • Contacting us directly

Even after opting out of marketing, you will still receive transactional emails (order confirmations, shipping updates, etc.).

8. Retention of Personal Data

We retain your information only as long as necessary:

  • To fulfill your orders
  • To provide customer support
  • To meet legal and accounting obligations
  • To maintain business records

Once data is no longer required, we securely delete or anonymise it.

9. Children’s Privacy

Mediosol does not knowingly collect personal information from individuals under the age of 16.
If you believe a child has provided data, please contact us and we will remove it.

10. International Data Transfers

If you are located outside the country where our servers are hosted, your information may be transferred and processed internationally.
We ensure all transfers comply with relevant data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will take effect as soon as they are posted on this page.
Please review regularly to stay informed.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

📧 Email: support@mediosol.com
🌍 Website: https://mediosol.com

We are always here to help.