Shipping policy
At Mediosol , we aim to deliver every order quickly, safely, and with consistent reliability. Below you’ll find all the details on how our shipping process works.
Shipping Times – United States
We offer dependable delivery services throughout the U.S.
Standard Delivery:
Estimated arrival: 3–5 business days
Please remember that these timeframes are approximate. Weather conditions, courier delays, and seasonal order spikes may affect your delivery date.
Shipping Times – United Kingdom
For our UK customers, we’re proud to offer rapid dispatch.
Standard UK Delivery:
Estimated arrival: Within 24 hours after dispatch
Actual delivery windows may be influenced by the postal network, heavy traffic seasons, or unexpected disruptions.
Order Processing
UK Orders: Dispatched within 2–3 hours of purchase.
US Orders: Dispatched within 6–10 hours of purchase.
Orders submitted on weekends or public holidays will be processed when the next business day begins.
During major sales or promotional periods, processing may take a little longer. If any delays arise, we’ll notify you via email.
Shipping Rates
Standard Shipping Fees:
- Orders over £100: Free
- Orders under £100: Flat rate of £9.99
Order Tracking
Once your parcel leaves our facility, you’ll receive an email confirming shipment along with a tracking number. You can follow your package through the courier’s tracking page or directly via the tracking section on Mediosol's website.
If you run into any issues with delivery updates or tracking, feel free to reach out at support@mediosol.com.
Updating Your Shipping Address
Please verify your shipping information carefully at checkout.
Once an order has entered the dispatch stage, we are unable to make changes.
If you need to correct an address before the parcel ships, contact support@mediosol.com as quickly as possible.
Missed or Unsuccessful Deliveries
If a delivery fails due to incorrect details or the package remains unclaimed, it will be returned to us.
In these cases, shipping fees cannot be refunded, and additional charges may apply for resending the order.
Shipping Delays
Although we do our best to ensure timely delivery, certain circumstances—such as severe weather, courier backlogs, or customs inspections—may cause unexpected delays.
After an item has been dispatched, Mediosol is not responsible for courier-related setbacks.
Lost or Damaged Packages
If your shipment arrives damaged or appears to be lost in transit, please contact us right away at support@mediosol.com with your order number and a brief summary of the issue.
- For lost packages, we will work with the courier to investigate and may arrange a replacement or refund.
- For damaged items, clear photos of the product and packaging will help us resolve the matter promptly.
Free Shipping Promotions
From time to time, Mediosol may run free-shipping promotions.
These offers apply automatically at checkout and may require a minimum spend, be limited to specific regions, or be available only during certain dates.
If you have any questions about our shipping procedures, feel free to contact us at support@mediosol.com. Our team is always here to help with any concerns you may have.